Help Desk Management Toolkit

Help Desk Management Toolkit


The Help Desk itself of course is often the 'front line' between the business/department and the customer (either internal or external). As such, its quality can be of fundamental importance in terms of that relationship. It is NOT an area that can be left to chance!

Equally, management and provision of a modern Help Desk service can be a complex undertaking involving a myriad of tasks and responsibilities. It is FAR from being a straight forward undertaking. Fortunately, a tool has emerged to assist in all these respects.

THE HELP DESK MANAGEMENT TOOLKIT
The Help Desk Management Toolkit is designed to help ensure that the help desk is managed and implemented to the highest possible quality. It comprises a series of resources designed to guide and assist across the whole spectrum of management.

Click to download The Help desk Toolkit

It is supplied in a combination of MS-Word and PowerPoint formats and comprises the following components:

ULTIMATE HELP DESK MANAGEMENT GUIDEBOOK
This substantial guide to Help Desk management introduces and explains every facet: Help Desk planning; objectives; understanding requirements; the Help Desk structure; automation; implementation; staffing; Help Desk operations; change management; security; incident management; help desk problem management; and much more.

THE HELP DESK SERVICE LEVEL AGREEMENT
This is a comprehensive template for a help desk service level agreement. It covers everything from performance tracking to termination.

THE HELP DESK SLA GUIDE
This is a comprehensive guide for producing a top quality service level agreement, designed specifically to take you through the above template step by step. Each clause is explained, enabling you to populate the template with your own specific requirements.

HELP DESK SECURITY POLICIES
This is a comprehensive set of security policies tailored specifically for the help desk environment. It includes hundreds of policies, covering everything from software purchasing to training.

THE HELP DESK TRAINING PRESENTATION
This excellent presentation takes you through all the facets of top quality help desk management. Everything from operating procedures to staffing, from change management to automation is covered.

AUDIT AND REVIEW
This comprises a series of questions designed to take you through your help desk service and check it for quality, content and completeness. A first rate audit tool (MS-Word).

INTRODUCTION TO SERVICE LEVEL AGREEMENTS
A service level agreement is a core part of modern Help Desk provision. This presentation explains the key concepts and offers detailed guidelines: introduction and purpose; what the SLA should cover; use of schedule sand exhibits; performance tracking and reporting; service definition; warranties; and much much more.

SERVICE LEVEL MANAGEMENT FOR HELP DESKS
This presentation explains the key concepts of service level management in the context of Help Desk management.

Obtaining The Help Desk Management Toolkit
We are delighted to be able to offer all these components as part of the acclaimed Help Desk Management Toolkit. To purchase and download for a discounted price of only $199, please visit The Help desk Toolkit

Click to download The Help desk Toolkit

What is Anonymous Proxy Server ?

What is Anonymous Proxy Server?

In an enterprise that uses the Internet, a proxy server is a server that acts as an intermediary between a workstation user and the Internet so that the enterprise can ensure security, administrative control, and caching service. A proxy server is associated with or part of a gateway server that separates the enterprise network from the outside network and a firewall server that protects the enterprise network from outside intrusion. A proxy server receives a request for an Internet service (such as a Web page request) from a user. If it passes filtering requirements, the proxy server, assuming it is also a cache server, looks in its local cache of previously downloaded Web pages. If it finds the page, it returns it to the user without needing to forward the request to the Internet. If the page is not in the cache, the proxy server, acting as a client on behalf of the user, uses one of its own IP addresses to request the page from the server out on the Internet. When the page is returned, the proxy server relates it to the original request and forwards it on to the user. What is Anonymous Proxy Servers? Anonymous proxy servers hide your IP address and thereby prevent unauthorized access to your computer through the Internet. They do not provide anyone with your IP address and effectively hide any information about you and your reading interests. Besides that, they don't even let anyone know that you are surfing through a proxy server. Anonymous proxy servers can be used for all kinds of Web-services, such as Web-Mail (MSN Hot Mail, Yahoo mail), web-chat rooms, FTP archives, etc. anonymous proxy list - a place where the huge list of public proxies is compiled. In a database you always can find the most modern lists, the Proxy are checked every minute, and the list is updated daily from various sources. The system uses the latest algorithm for set and sortings of servers by proxy, servers for anonymous access are checked. Results of Search always can be kept in file Excel.Why Should You Use Anonymous Proxy Servers? Any web resource you access can gather personal information about you through your unique IP address ?your ID in the Internet. They can monitor your reading interests, spy upon you and, according to some policies of the Internet resources, deny accessing any information you might need. You might become a target for many marketers and advertising agencies who, having information about your interests and knowing your IP address as well as your e-mail, will be able to send you regularly their spam and junk e-mails. A web site can automatically exploit security holes in your system using not-very-complex, ready-made, free hacking programs. Some of such programs may just hang your machine, making you reboot it, but other, more powerful ones, can get access to the content of your hard drive or RAM. Everything a web site may need for that is only your IP address and some information about your operating system.The Solution: Using an anonymous proxy server you don't give anybody chance to find out your IP address to use it in their own interests. Some websites public fresh anonymous proxy server list .Because free proxy server offline very fast.So the free proxy lists must be freshed frequently.

Fresh Anonymous Proxy Server list